How It Works
Frequently Asked Questions
We have collected a list of Frequently Asked Questions below. Please click on the question to view the answer. If you do not see your question listed, please
for an answer to your question.
Getting Started Using Attach Plus
What is Attach Plus, and how does it work?
What are the system requirements to use Attach Plus?
How do you install Attach Plus?
How do you use Attach Plus?
What software applications and functionality does Attach Plus support?
What e-mail applications integrate with Attach Plus?
Does Attach Plus work with Adobe® Acrobat?
How does Attach Plus work with Microsoft Office applications?
Does Attach Plus support "send to" and "send as e-mail" functionality from other software applications?
Questions about Attach Plus encryption
What type of encryption does Attach Plus use?
How do recipients open an encrypted PDF file?
How do recipients open an encrypted ZIP file?
How are Passwords exchanged?
Where do I keep my passwords?
Can Attach Plus encrypt the message body as well?
What if my recipient forgets their password.
Where can I find information on pricing and upgrades?
Where can I find information about the Attach Plus refund policy?
What type of Ongoing Support does Attach Plus Provide?
How do I find my Attach Plus license number?
Does Attach Plus modify my original files?
Does the e-mail recipient need to have Attach Plus to view their attachment?
Can I save a copy of the PDF I send to the e-mail recipient?
How do I merge documents to create PDF Bookmarks?
I purchased a new computer. How do I install Attach Plus using my existing license?
How do I uninstall Attach Plus?
How do I use Attach Plus with Lotus Notes?
How do I use Attach Plus with Hotmail?
How do I use Attach Plus with Yahoo!Mail?
How do I use Attach Plus with Gmail?
How do I use Attach Plus with Thunderbird?
Attach Plus Versions
What is the latest version of Attach Plus?
How do I determine the version of Attach Plus installed on my system?
How do I update Attach Plus to the latest version?
When I try to install Attach Plus, I get an error message that says "The printer driver is unavailable". How can I install Attach Plus on my workstation?
Attach Plus fails or hangs during installation.
When I try to convert files to PDF, I get an error message saying that Attach Plus is not running - but it is running.
Updating Attach Plus causes Portfolio Center PDF print driver back-rev to be undone.
After enabling Attach Plus's File->Send To integration, my e-mail application warns me that it is no longer the default Windows e-mail application - why is that?
Why does my software (personal) firewall give me a warning that Attach Plus is trying to connect to the Internet?
Why does Microsoft OneNote remove the Send Email button and menu option when Attach Plus's File->Send To integration is enabled?
When I SEND a .lnk (Shortcut) from Attach Plus using Outlook, I receive the following message in the info box of the e-mail message: This item contains attachments that are potentially unsafe. Recipients using Microsoft Outlook may not be able to open these attachments.
When I try to OPEN a .lnk (Shortcut) in Outlook I receive the following message: This file may contain a virus that can be harmful to your computer. You must save this file to disk before it can be opened. It is important to be VERY certain that this file is safe before you open it.
Early Access Program
What is the Attach Plus Early Access Program?
How can I obtain an Early Access release of Attach Plus?
If I set the Update Type, will that prevent me from getting future non-Early Access updates?
IT Administrator Questions
Does Attach Plus provide features to make centralized management easier for administrators?
Does Attach Plus provide information on mass deployment?
Does Attach Plus work in a Terminal Services environment?
Can we deploy Attach Plus to only some Terminal Services users?
Does Attach Plus provide an MSI version of the installer?
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of Attach Plus and find out just how easy it is to use, and see how it simplifies the process of attaching and sending documents via e-mail!
How It Works
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